Holiday Pre-Order FAQ

What is a pre-order?
A pre-order means we have not yet placed our factory order for these items. Instead, we use this pre-order window to gauge demand and place our order based on the quantities requested, alongside the rest of our inventory.

Is there a discount for shopping the pre-order?
Yes! Take advantage of 25% off pre-orders. Orders over $350 receive 30% off. These discounts will automatically apply in your cart, and reward codes cannot be combined with them.

Do I earn Birdie Bucks on pre-orders?
Yes, you will earn double Birdie Bucks during the pre-order!

When will my order ship?
Our shipments are expected to arrive mid October. We will begin fulfilling pre orders as soon as we get our inventory and quickly as possible. **Please note this is an estimated timeline and delays may occasionally occur.**

Can I cancel my pre-order?
Cancellation requests must be submitted within 24 hours of purchase. After that window, all pre-order orders are final and cannot be canceled or refunded.

What happens if an item does not get enough orders?
Any items that are not ordered in sufficient quantity during the pre-order window may be subject to cancellation from the collection. If this happens to an item in your order, we will reach out to let you know and offer a refund or replacement for that item.

Can I order in-stock items along with pre-order items?
Yes! If your order includes both pre-order and in-stock items, they will ship together once the pre-order item arrives, unless you request a split shipment for a small additional fee.

Will I be charged now or when my order ships?
Your card will be charged at the time you place your pre-order.

For any further assistance or questions, please contact us at support@birdiebean.com